Your Privacy Matters

1. Introduction

At Huddle ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are committed to protecting your personal information and being transparent about our data practices. By using Huddle, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you give us directly, including:

• Account Information: Name, email address, username, password, and profile information.
• Location Data: Your city, region, or precise location to help find games near you.
• Sports Preferences: Your favorite sports, skill level, and playing preferences.
• Communications: Messages you send to other users, support requests, and feedback.
• Payment Information: If you make purchases, we collect payment details through secure third-party processors.

2.2 Information We Collect Automatically

When you use Huddle, we automatically collect:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, features used, time spent, and interaction patterns.
• Cookies: Small data files stored on your device to enhance your experience.
• Location Data: Approximate location based on your IP address or precise location with your permission.

3. How We Use Your Information

We use your information to:

• Provide and Improve Services: Connect you with games, events, and players in your area.
• Personalize Experience: Show relevant games, recommendations, and content.
• Communicate: Send notifications, updates, and promotional information (you can opt out anytime).
• Security: Protect against fraud, abuse, and unauthorized access.
• Analytics: Understand how users interact with our platform to improve features.
• Legal Compliance: Fulfill legal obligations and enforce our terms.

4. Information Sharing

We do not sell your personal information. We share your data only in the following circumstances:

• With Your Consent: When you authorize us to share information with other users or third parties.
• Service Providers: With trusted partners who help us operate (hosting, payment processing, email delivery).
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Public Information: Information you make public on your profile is visible to other users.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption: All data transmitted is encrypted using TLS/SSL.
• Access Controls: Strict access controls and authentication protocols.
• Monitoring: Continuous monitoring for security threats and vulnerabilities.
• Data Minimization: We collect only what we need and retain it only as long as necessary.

While we strive to protect your data, no security system is perfect. We cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your data:

• Access: Request a copy of the data we hold about you.
• Correction: Update or correct inaccurate data.
• Deletion: Request deletion of your data (subject to legal requirements).
• Object: Opt out of certain processing, such as marketing.
• Portability: Receive your data in a structured, machine-readable format.
• Withdraw Consent: Revoke consent for processing at any time.

To exercise any of these rights, contact us at privacy@huddle.com.

7. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience. We use:

• Essential Cookies: Necessary for the website to function.
• Preference Cookies: Remember your settings and preferences.
• Analytics Cookies: Help us understand how you use Huddle.

You can control cookie preferences through your browser settings. However, disabling cookies may affect some features.

8. Third-Party Links

Huddle may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Huddle is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such data, we will delete it promptly.

10. International Users

Huddle is based in South Africa. By using our services, you consent to the transfer of your data to South Africa and other countries where we operate. We ensure appropriate safeguards are in place for international data transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through:

• Email notification to registered users.
• A notice on our website.
• Updating the "Last updated" date at the top.

We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: privacy@huddle.com
• Address: Huddle, Cape Town, South Africa