Frequently Asked Questions

Huddle is a platform that helps you find pickup games, tournaments, and leagues in your area. Whether you're a casual player or a competitive athlete, Huddle connects you with local games and players who share your passion for sports.

To find a game near you:

• Create an account and set your location.
• Browse the "Find Games" section.
• Filter by sport, skill level, and distance.
• Click "Join" on any game that interests you.

You can also set up notifications to get alerts when new games are posted in your area.

To create an event:

• Log in to your account.
• Click "Create Event" in the navigation.
• Fill in the details (sport, date, time, location, skill level).
• Set the number of players needed.
• Publish your event and invite your community.

You can manage your events from your dashboard and track who has joined.

Huddle offers a free basic plan that lets you find and join games in your area. We also offer premium features, such as advanced filters, priority listing for your events, and detailed stats tracking. Check our Pricing section for more details.

To verify your account:

• Go to your account settings.
• Click "Verify Account".
• You'll receive a verification email.
• Click the link in the email to verify.

Verified accounts get a badge and are trusted by the community.

To delete your account:

• Go to your account settings.
• Scroll to the bottom and click "Delete Account".
• Confirm your decision.

Note: This action is permanent and cannot be undone. All your data will be removed from our system.

To change your profile picture:

• Go to your profile page.
• Click on your current profile picture.
• Upload a new image from your device.
• Crop and save your new picture.

Supported formats: JPG, PNG, GIF. Maximum size: 5MB.

Huddle currently supports the following sports:

• 🏀 Basketball
• ⚽ Soccer
• 🏐 Volleyball
• 🎾 Tennis
• 🏈 Football
• 🏸 Badminton
• 🏓 Table Tennis
• 🎱 Pool/Billiards
• ...and more being added regularly!

If your sport isn't listed, you can request it by contacting our support team.

If a game is full, you can:

• Join the waitlist to be notified if a spot opens up.
• Contact the event organizer directly to ask if they can accommodate one more.
• Create a similar game at the same time and invite others.

If you can't make it to a game:

• Cancel your spot as early as possible.
• Go to your "My Games" section and click "Cancel".
• This frees up your spot for another player.
• Frequent no-shows may affect your standing in the community.

We encourage all players to be respectful of others' time and commitment.

We accept the following payment methods:

• 💳 Credit/Debit Cards (Visa, Mastercard, Amex)
• 🇿🇦 South African Debit Cards
• 📱 Mobile Payments (SnapScan, Zapper)
• 🏦 Bank Transfers (EFT)

All payments are processed securely through our payment partners.

Refund requests are handled on a case-by-case basis. To request a refund:

• Contact our support team at support@huddle.com.
• Include your order number and reason for the refund.
• We'll review your request and get back to you within 48 hours.

Please refer to our Terms of Service for our full refund policy.

Yes! We take security seriously:

• All transactions are encrypted using SSL/TLS.
• We don't store your full payment details on our servers.
• All payments are processed by PCI-compliant partners.
• We use tokenization to protect your sensitive information.

To report a user or issue:

• Go to the user's profile or the event page.
• Click the "Report" button (flag icon).
• Select the reason for your report.
• Provide any additional details.
• Submit your report.

Our moderation team will review all reports and take appropriate action.

Our community guidelines are simple:

• Be Respectful: Treat others with kindness and respect.
• Play Fair: Follow the rules of the game and sportsmanship.
• No Harassment: Bullying, hate speech, and discrimination are not tolerated.
• Stay Safe: Protect your personal information and report suspicious behavior.
• Have Fun: Remember, it's all about enjoying the game!

Violation of these guidelines may result in account suspension or termination.

If Huddle isn't loading properly, try these steps:

• Check your internet connection.
• Refresh the page or restart the app.
• Clear your browser cache and cookies.
• Try using a different browser or device.
• Check our status page for any ongoing issues.

If the problem persists, contact our support team.

We'd love to hear your feedback! To submit a bug report or feature suggestion:

• Go to the "Help" section in your account.
• Click "Submit Feedback".
• Describe the issue or suggestion in detail.
• Include screenshots if possible.
• Submit and we'll get back to you.

You can also email us directly at support@huddle.com.